Privacy Policy

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Effective from 2 February 2021

‍1.Application

‍We are committed to the protection of personal information and meeting the standards set out in the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).This privacy policy (this policy) applies to the collection and use of personal information by Building Advice Online (we, us or our).By using Building Advice Online (the site),  interacting with us or otherwise providing personal information to us,  you agree to be bound by the terms set out in this policy.Any terms that  are defined in bold font in the Building Advice Online Terms, but are not defined in this policy, are given the meaning set out in the site Terms.

‍2.Why we collect personal information

‍Generally  we collect personal information to provide you with products and  services and to manage our relationship with you. We also collect  personal information for marketing purposes and to provide you with  information about events, products, and services (both ours and those of  other organisations and agencies) that may be of interest to you, to  improve the site and to run various promotions and activities relating  to the site.

‍3.Kinds of personal information we collect and hold

‍We  may collect various types of personal information including (but not  limited to) your name, address, email, phone number, age, payment  details, gender, interests or other information relevant to the site.

‍4.How we collect personal information

‍We  normally collect personal information directly from you when you use  the site or interact with us, for example when you:call us;subscribe to  the site;configure and use the site;send us an email, including via our  websites;post an entry on our websites or social media assets;purchase  products from us using a credit cards or otherwise; orattend an event or  activity that we have organised, sponsored or otherwise been involved  with.We will not collect any personal information about you without your  consent. By accessing and using the site, our websites, registering for  the site, interacting with us or otherwise providing your personal  information to us, you are deemed to have given your consent.

‍5.Collection from third parties

‍We  may also obtain details about you from marketing databases or other  sources that are publicly available such as websites, journals,  directories and phone books. We will only collect information about you  from third parties in rare circumstances, for example where one of your  friends indicates to us that one of our services or products may be of  interest to you. If we do collect personal information in this manner,  we will endeavour to make you aware of who we are, the fact and manner  of collection of this information and this policy. We will ask the third  party to tell you that they have provided us with your personal  information and direct you to a copy of this policy.

‍6.Cookies

‍We  may also collect anonymous information through the use of cookies on  the site, our websites and social media assets. Cookies are pieces of  information that are stored on your computer by the web browser that you  use. You can configure your web browser to reject or accept cookies,  but if you reject cookies this may prevent you from using the site or  may reduce the level of functionality available to you via the site.

‍7.Use

‍By  giving your personal information to us you consent to us using your  personal information in the following ways and for the following  purposes:to provide you with the site and our other products or  services;to manage our relationship with you;to allow the relevant site  Partner to contact you, arrange for your Subscription, manage your  account and carry out other lawful activities relating to the site;to  facilitate the running of and your participation in events, competitions  and activities relating to the site;to monitor activity on the site and  on our websites and social media assets;to administer and enforce the  site Terms;for  internal administrative purposes, such as procedural assessments,  compliance, risk management, staff training, accounting, billing,  product and service reviews;to identify and inform you about other  products or services that may be of interest to you;to market, improve  and add to our products and services including the site, our websites  and our social media assets;where there is a serious threat to an  individual’s life or to public health or safety;where there is reason to  suspect unlawful activity has been engaged in;where required or  authorised by law; orwhere required by an enforcement body.If you  provide us with your mobile telephone number, email address, or other  contact method that is capable of receiving messages, you authorise us  to send you promotional messages related the site and other products and  services that we promote. These messages will be accompanied by a  functional unsubscribe facility.If you do not wish to receive marketing  or other communications from us, please contact us using the details  below so that we can update your preferences.

‍8.Disclosure

‍We  may disclose personal information across our related bodies corporate  in accordance with this policy. We may also provide personal information  to:site Partners for the purpose of marketing, reselling and managing  your the site Membership (and related activities);third parties engaged  by us to perform functions for us such as storing and managing  databases, processing credit card information, mail outs, debt  collection, marketing research and advertising; andthird parties that  you have authorised to receive personal information held by us.These  third parties do not have permission to use, sell or transfer personal  information in any way except as expressly permitted under this  policy.We may also disclose personal information to unrelated third  parties (for example, our professional advisers and government  authorities or agencies) where that disclosure is reasonably required by  law or to obtain advice, prepare legal proceedings, investigate  suspected improper conduct or wrong doing, or otherwise assist a lawful  authority in the discharge of its duties.Where we hold promotions in  conjunction with other organisations and agencies, we will offer you the  opportunity to be contacted by those entities. We will not provide your  personal information to those entities unless you have opted in to  having such personal information passed on.To better protect your  privacy, we impose strict requirements of security and confidentiality  on all third parties as to how they handle your personal information.  Despite this, we cannot be held responsible for any misuse or  unauthorised disclosure of your personal information by these third  parties.

‍9.Data quality

‍We  take reasonable steps to ensure that the personal information we  collect, use or disclose is accurate, complete and up-to-date. If your  personal information is incorrect or changes, please contact us using  the details below so that we can update your personal information and  continue providing you with the site.

‍10.Data security

‍Your  personal information is stored in a number of secure computer storage  facilities, on paper files, and in other records. We have taken  precautions to ensure that your personal information is protected from  misuse, loss and unauthorised access, modification or disclosure.Once we  no longer need your personal information, we take reasonable steps to  destroy or de-identify your personal information.

‍11.Openness

‍If  you have any questions whatsoever on our handling of your personal  information, or the kind of personal information we hold about you,  please contact us using the details below and we’ll try to assist you  with your request.

‍12.Access and correction

‍You  normally have the right to access your personal information and we will  provide you with a copy of any personal information we hold on request.  The APPs set out some circumstances in which we aren’t required to  provide you with such access. If you ask for your personal information  and any of these circumstances apply, we may (if reasonable), give you  access to the personal information in a way that meets our needs and  yours, or give you access through a mutually agreed intermediary.We may  charge a fee for retrieving personal information, in which case we’ll  tell you the fee (which won’t be excessive) before providing the  information.

‍13.Identifiers and anonymity

‍As  required by the APPs, we do not collect or use Commonwealth government  identifiers when interacting with you.Where practicable, we will permit  you to deal with us on an anonymous basis or by using a pseudonym. In  some instances, because of the services we provide, if you don’t provide  us with your personal information we may not be able to provide you  with the requested product or service (for example, if we require your  details to activate your site Memberhsip or contact you in relation to  the site).

‍14.Transferring information overseas

‍We  aren’t likely to disclose your personal information to overseas  recipients except for personnel at our overseas offices. In any case, we  won’t send your personal information outside of Australia unless we  obtain agreement from the recipient to protect your information in  accordance with Australian privacy laws and to abide by the terms of  this policy.

‍15.Sensitive information

‍Sensitive  information has the meaning given in to that term in the Privacy Act  (and includes for example, information about your race, political  opinions, religious beliefs, health information etc.). We don’t normally  ask for sensitive information, but may do so occasionally -for example,  as part of a promotion or survey if it is reasonably necessary for, or  directly related to the site. We won’t require you to provide sensitive  information unless:you have consented to providing the information (and  consent is deemed when you submit the information to us); orcollection  of the information is specifically authorised or required by law.

‍16.Feedback and complaints

‍If  you have feedback or a complaint regarding our collection and handling  of your personal information, please contact our Privacy Officer using  the details provided below. Our Privacy Officer will review and respond  to all complaints received.

‍17.Contacting us

‍If  you have any queries about this policy, please contact our Privacy  Officer by using our online contact form and selecting “Privacy Officer”  as the type of enquiry. Alternatively, you can write to the Building  Advice Online, Privacy Officer,